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Product Support Coordinator in Fenton, MO at Fabick Cat

Date Posted: 11/23/2018

Job Snapshot

Job Description





The Product Support Coordinator works with the Equipment Management and Digital Solutions Department as well as the Product Support Sales Manager team to promote parts product to customers. The Product Support Coordinator will have responsibility in identifying areas of significant upcoming parts opportunity and executing developed programs to targeted customers. In addition, the Product Support Coordinator will be responsible for working with the Parts Department to manage inventory and stock levels for the parts product. The Product Support Coordinator may also be responsible for forecasting future revenue growth.


* Gain an overall understanding of the dealerships web-based application OLGA (Opportunity Lead Generation Analyzer) mechanics as well as its reporting functionality and how the criteria affect the organization's metrics.
* Implement product support incentives to help increase parts product sales, POPS-C, profitability and the customer experience
* Assist in driving parts sales growth through e-commerce channels.
* Update customer account information, assign leads, as well as assist in tracking and reporting sales campaign effectiveness in SalesLink (dealer CRM system).
* Drive customer-focused solution development and business strategies by integrating multiple sources of data and sharing findings with management through written or electronic reports and effective visualizations (e.g., Microsoft Excel, Word, Power BI).
* Offer critical insights and pinpoint areas of opportunity by providing Marketing and Sales Managers with trend projections as well as identifying customers and prospects with high buying potential.
* Help identify targeted marketing programs at the dealership designed to enhance the parts and service growth strategies.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.


* College or technical degree, or equivalent experience.
* 1+ years of experience in an administrative role.
* Great attention to detail in composing and proofing materials, establishing priorities and meeting deadline
* Excellent spelling, grammar and written and verbal communication skills
* Proficiency in the software applications of Microsoft Excel, Word and PowerPoint, dealer CRM, dealer business system and dealer email system.
* Strong technical skills, people skills and problem-solving capabilities and be able to perform each essential duty satisfactorily.
* Strong problem solving and analysis skills.
* Ethical conduct
* Strong time management skills with the ability to manage multiple projects at a time.

Physical Requirements:




* Strong mental acuity to handle complex issues and problems
* Ability to read, talk, write and hear
* Multi-task
* Attention to detail
* Ability to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job
* Ability to lift and/or move up to 25 pounds
* Operates in a professional office environment with the occasional visit in and around service shops and warehouse type environments.
* Some exposure to hot and cold environment when visiting stores / service shops and warehouse facilities.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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