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CSA Coordinator in Milwaukee, WI at Fabick Cat

Date Posted: 12/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Milwaukee, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for 100 years and are headquartered in Fenton, Missouri. For more information visit

Job Summary:

Ensure that all machines under Customer Service Agreements (CSA) are scheduled with the servicing branch before maintenance is due, update and maintain all scheduling software and programs, accurately invoice all CSA work performed in a timely manner, assist Product Support Sales Representatives (PSSR) and sales group with quoting non-traditional CSA's.


* Review CSA work order and parts activity to ensure CSA balances are within acceptable profit targets. Note any non-CSA activity in jobs and report to Supervisor.
* Compile Invoice, closed jobs, and Product Support Sales Representative (PSSR) activity log monthly reports for managers.
* Enter New/Renewal Contracts into provided contract management software.
* Monitor machine hours through the use of existing scheduling and maintenance tracking software, and alert the service department of upcoming work to be performed.
* Record all visual and electronic findings from maintenance performed to be used for future scheduling and reference.
* Accurately invoice customers for all Preventative Maintenance (PM) work performed, ensuring the correct dollar amount is used, and all customer requested information appears on the invoice.
* Assist with department record keeping and product research.
* All other duties as assigned.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.


* High School or GED required
* Associates Degree or equivalent business experience preferred


* Previous invoicing preferred
* Previous Customer Service experience preferred
* Familiarity of diesel and heavy equipment a plus

Knowledge, Skills and Abilities:

* Strong understanding of MS Office, particularly Excel and Word required.
* Strong computer and keyboarding skills required.
* Ability to multi-task in a fast-paced environment with minimal supervision required.
* Willingness to work/learn in a team environment required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled