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IT Help Desk Specialist in Fenton, MO at Fabick Cat

Date Posted: 5/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Fenton, MO
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    5/7/2018

Job Description



SUMMARY

Provide excellent customer service by investigating and resolving computer software and hardware problems of users, documenting issues, and escalating problems to the appropriate personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.


* End User Support
* First level support for end users
* First level desktop hardware and software support
* Business system support
* Documenting user issues and contact in the Helpdesk application
* Maintaining process and resolution documentation
* Assist with mobile device setup and deployment
* Cell Phones, tablets, etc.
* Troubleshooting software issues and fixes
* Testing problems with business system software
* Participate In testing software fixes
* Assist with end user hardware and software deployments
* Installing software and preparing PCs for end users
* Training end users on hardware or software
* User account maintenance within business system software

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

QUALIFICATIONS


* Proven working experience in providing help desk support
* Customer service oriented
* Must work well in a team or on your own
* Excellent communication skills
* Excellent troubleshooting and diagnostic skills
* Experience in a real-time critical production environment
* Associates degree or equivalent experience
* Proficient with Microsoft Windows
* Proficient in Microsoft office applications

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled