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Parts & Service Administrator in Salem, IL at Fabick Cat

Date Posted: 8/1/2018

Job Snapshot

Job Description

Service Responsibilities

* Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
* Answer telephones, direct calls and take messages.
* Compile, copy, sort, and file records of office activities, business transactions, and other activities.
* Open work order manage the job through the work order process, identify customer participation on payment (i.e. warranty, customer responsibility, Company responsibility,) order all parts for field jobs, and close work order for field service. If and when needed, close shop jobs.
* Process all field warranty claims and work with warranty clerk to store warranty parts until release time.
* Remain current and communicate information on all major competitors and Service Manager of significant information concerning competitive sales programs, labor rates and facilities.
* Process contracts for call-in/walk-in customers needing daily/weekly equipment rental
* Record and proofread data and other information, such as timecards or service reports.
* Maintain and update filing and database systems, either manually or using a computer.

Parts Responsibilities

* Assist Parts Department with walk-in/call-in part orders. Provide customers with immediate service both in person and over the phone.
* Assist with phones and walk-ins as needed in the Parts Department.
* Assist when needed in receiving and count stock items, record data manually as well as using a computer, packing and unpacking parts to be stocked on shelves in stockrooms, warehouses or outside storage areas.

Rental Responsibilities:

* Check in/out rental equipment with all required documentation/paperwork.
* Prospecting, qualifying and generating sales within our established territory.
* Ensure suspect identification, planning, account qualification and needs analysis at all prospect levels.
* Telephone prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. Telemarketing, cold calling, appointment setting and proactive contact of existing Trading Partners.
* Identify and close additional rental purchases of products and services by customers.
* Respond to requests from customers for information.
* Engage in technical discussions with potential clients, demonstrations and presentations.
* Remain knowledgeable and up-to-date on changes and developments of all equipment being rented.

* High school education or its equivalent is required. Candidates will have a Bachelor's degree in a technical or business discipline or equivalent experience.
* Work experience should include a minimum of 3-5 years in customer service, inside sales, service, parts and/or sales support role.
* Superior knowledge of accessing and using the Internet, HTML, and MS Office tools; knowledge of computer systems, communication tools and software such as Windows NT.
* Excellent communication skills are required, both written and oral.
* Ability to sense and relate observations to business opportunity.
* Two years in customer service or training role.
* Proficiency in Word, Excel, PowerPoint and other office related business software applications is required.

Special Physical Requirements: In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 10 pounds. Must be able to drive to the different stores on an as needed basis. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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