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Service Writer in Eau Claire, WI at Fabick Cat

Date Posted: 8/14/2018

Job Snapshot

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Job Description

Job Summary:

The Service Writer is responsible for being a liaison between the field and external customers, communicating progress on service work.


* Maintains and reviews work order files. Includes opening jobs, making changes and reviewing work orders for closing on the computer. Monitors credit approval and assures that COD jobs are collected when appropriate. Provides input for changes in procedure. Reviews daily time cards and labor entry to make sure time is entered into the appropriate job segment. Keeps abreast of technical developments. Assists with walk in customers and phone calls.
* Responsible for a program of self-improvement and personal development. Attends scheduled training meetings. Utilizes available time in learning to read and interpret manufactures' reference material. Strives to upgrade ability and knowledge in all phases of the service operation.
* Responsible for maintenance of good customer relations and a continued building of the company image. Resolves customer complaints immediately. Treats customers fairly, friendly and courteously. Assures customer contacts are made on a timely basis and in a business-like manner. Ensures a high level of internal communication.
* Complies with routine reporting requirements. Establishes, implements and maintains necessary reports, records, controls and procedures to assure compliance with company and Caterpillar requirements.
* Keeps Field Service Coordinator appraised to all matters pertinent to the service department. Reports information to the Field Service Coordinator accurately and on a timely basis. Communicates employee suggestions and grievances.
* Performs other miscellaneous duties as required.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

* Associate's degree in Business or Diesel related field required.
* 5 or more years of customer service experience in either the automotive, trucking, or Heavy Equipment industry required.
* Prior experience as a diesel technician is preferred.
* Must be proficient with the entire Microsoft Office Suite including Excel, Word, and Outlook required.
* Comfortable with resolving customer issues and complaints required
* General people and customer service abilities required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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