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Technical Communicator in Springfield, MO at Fabick Cat

Date Posted: 6/30/2018

Job Snapshot

Job Description

Job Summary:

Primary responsibility will be to provide counsel to internal and external customers on technical and product issues. In addition, assisting technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed. In many cases resolving product issues will require a coordinated effort in working with Caterpillar engineers.


* Provide internal and external customers with clear, concise and timely resolutions to technical questions on product issues.
* Collaborate with Caterpillar Engineers to resolve product issues.
* Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed
* Travel to customer job sites or service shops as needed to troubleshoot and advise on technical issues.
* Assist sales department on technical issue's when required.
* Prepare failure analysis reports and maintain PIQ records.
* Participate in conferences, seminars, and training sessions to keep abreast of developments in the field and to integrate developments into training programs.
* All other duties as assigned.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.


* 2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair or equivalent required


* 5 years of experience as a heavy equipment/earthmoving technician at a Caterpillar dealer required
* 5 years of experience as a Field Service technician at a Caterpillar dealer
* Previous training/teaching experience

Knowledge, Skills and Abilities:

* Must have a solid understanding of applied failure analysis required
* Effective oral and written communication skills and excellent interpersonal skills
* Conflict management skills required
* Must be able to organize and write procedures in a logical/methodical manner reauired
* Strong computer skills in SISWeb and Microsoft products required.
* Good time management and excellent attention to detail is a must required.
* Ability to speak and present materials to small groups (8 to 10 people) required
* Strong computer skills in Dealer Business Systems (DBS).

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled