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Technical Service Rep in Carrier Mills, IL at Fabick Cat

Date Posted: 4/1/2018

Job Snapshot

Job Description

Job Purpose:

The purpose of this position is to provide technical support and expertise on longwall mining systems to underground customers of Fabick Mining. As a TSR you will serve a lead role in troubleshooting, evaluating, and coordinating all repairs of customers' longwall equipment and components with a special emphasis on gearbox, electrical, and automation systems. Sustain and improve customer loyalty through hands-on technical support of Caterpillar longwall mining equipment and Fabick Mining's value added services. Drive incremental parts and service sales with an emphasis on improving machine availability and longwall production for our customers.

Principal Responsibilities:

* Provide internal and external customers with clear, concise and timely resolutions to technical questions on longwall mining equipment.
* Perform troubleshooting, diagnostic services, as well as assist with removal and installation of longwall system components both in the shop and underground at our customers mining operations.
* Visit customer mine sites daily in order to review current and future product support requirements. Travel and work underground at customers' mining operations whenever needed.
* Coordinate all scheduled and unscheduled repairs between customers and Fabick Mining. Manage the implementation of any software, programing, and control systems upgrades to customers' equipment.
* Provided 24/7 coverage to customers during equipment set-up and initial production periods to ensure satisfactory performance.
* Any and all duties as assigned.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

* Minimum High School graduate, College degree in mining, mechanical, or electrical engineering preferred.
* Extensive working knowledge of and minimum of five to ten years experience with underground longwall mining equipment required. Experience and understanding of Caterpillar electrical and automation systems preferred.
* Extensive first-hand experience in underground coal mining maintenance a plus.
* Excellent communication and customer relations skills required. Significant amount of time in the field on job sites and underground with customers.
* Illinois experienced underground miner's certification and current MSHA underground training required. MSHA electrical and foreman's certifications a plus.
* Exceptional technical knowledge of longwall, room & pillar, and support equipment a necessity. Excellent problem solving skills required.
* Hours of work may include evenings, nights and weekends. On call 24-7.

Special Physical Requirements:

In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: work in all types of weather (extreme heat and cold), climb up and down on huge equipment as well as underground, travel > 80% of the time, lifting 75lbs or less, significant time spent working on or around mining operations and traveling long distances

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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